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  3. Unable to View Video Tutorials?

Unable to View Video Tutorials?

Unable to view our video tutorials…

  • To resolve this issue with Firefox – Make sure you're using the latest version (check in Help – About Firefox):
  1. Go to Add-ons (found within the hamburger menu in the top right corner of the browser)
  2. Disable all extensions (Privacy Badger may be the issue)
  3. Clear your cache and login to our Backstage area and try to view the same video/tutorial.
  4. If you're able to view the video(s) enable your extensions, one at a time, repeating step 3 after each extension enabled until you find the culprit.
  • To resolve this issue with
    Chrome – Make sure you're using the latest version (check in Help – About Google Chrome):
  1. Go to More tools (found within the vertical 3 dot menu in the top right corner of the browser) select Extensions
  2. Turn off all extensions
  3. Clear your cache and login to our Backstage area and try to view the same video/tutorial.
  4. If you're able to view the video(s) turn on the extensions, one at a time, repeating step 3 after turning each extension on until you find the culprit.

Once you've identified the culprit, please let us know so we can add it to our list.

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Updated on December 1, 2018

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