Unable to view our video tutorials…
- To resolve this issue with Firefox – Make sure you’re using the latest version (check in Help – About Firefox):
- Go to Add-ons (found within the hamburger menu in the top right corner of the browser)
- Disable all extensions (Privacy Badger may be the issue)
- Clear your cache and login to our Backstage area and try to view the same video/tutorial.
- If you’re able to view the video(s) enable your extensions, one at a time, repeating step 3 after each extension enabled until you find the culprit.
- To resolve this issue with
Chrome – Make sure you’re using the latest version (check in Help – About Google Chrome):
- Go to More tools (found within the vertical 3 dot menu in the top right corner of the browser) select Extensions
- Turn off all extensions
- Clear your cache and login to our Backstage area and try to view the same video/tutorial.
- If you’re able to view the video(s) turn on the extensions, one at a time, repeating step 3 after turning each extension on until you find the culprit.
Once you’ve identified the culprit, please let us know so we can add it to our list.
Keep on Rockin’!
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