Sometimes you aren't able to receive our emails because we are not able to communicate with your email.
It helps to white list @rs.co and @2rockstars.com.
If this doesn't work, please see below:
visit: http://www.whatsmyip.org/
In the center, at the top of the page, you'll see the IP address you're using to access the internet.
When having issues involving email we've found that it may be because of an IP address being blocked.
When you submit a ticket with our help desk: https://rockstarhelp.com, please provide your IP and we'll be able to check and see if that's causing the issue.
Keep on Rockin!